Cancellation & Refund Policy believes in helping its customers as far as possible, and therefore has a liberal Cancellation, Return & Replacement policy. Under this policy: Cancellations will be considered only if the request is made within 24 hours of placing an order.
In case of receipt of damaged or defective supply please do not open and notify to our customer service. In case you feel that the product received is not as shown on the site or as per your order, you must not open the product and bring it to the notice of our customer service within 24 hours of receiving the product. We will be happy to replace such products once we receive back the original in unpacked & unused condition.

100% Money Back Guarantee (Refund Policy)

All "Nanogen" products with the exception of free trial products are guaranteed with a 7 day return policy even if opened. If you wish to return a product within 7 days, you agree to return the same at your own expense, and need to send it back to our address and we will refund the full value of the goods returned.. Please Contact Us for advice on how to return a product.